I-CAN!™ Legal

Frequently Asked Questions (FAQ)

Do I need to download any software?

No, I-CAN! Legal is an Internet-based application so there is no software to download. If you do not already have Adobe Reader you will need to download it to view and print your forms. Adobe Reader is a free program and you can download it and install it in a few minutes.

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Is I-CAN! Legal secure?

I-CAN! Legal uses 256 bit encryption technology to prevent your information being breached through the Internet. We are FTC compliant to ensure your information is safeguarded. You can review the Privacy Policy for additional information.

How much time will it take to go through I-CAN! Legal?

Using I-CAN! Legal generally takes 30 minutes to 2 hours. The type of forms you create, and the amount of information you enter will vary based on your case and how quickly you enter information. You can exit and return later and continue entering your information. The information is saved for you and you do not need to enter it again. Log in to your account again to continue preparing your forms.

Do I have to finish all the questions at one time?

No, you can begin preparing forms if you don’t have the time to finish, or you don’t have all the information you need, you can exit and return later and continue entering your information. The information is saved for you and you do not need to enter it again. Log in to your account again to continue preparing your forms.

What if I forget my password?

You can use our password reset tool. To do so, follow these steps:

1. Click on your state in the Login menu in the bottom left hand corner of the page
2. At the bottom of the screen, look for “Lost your password?” and follow the instructions to reset your password.
3. Enter your the information requested. Click Next.
4. Check your email. We will send you an email with a temporary password and a link.
5. Click on the link in the email.
6. Enter your username and your temporary password. Click Next.
7. Enter your new password two times. Click Next and you will be logged into your account.

If you get stuck at any point, contact us by email and we will help you. You will need to provide your full name, your state, the type of forms you are completing, and about when you started. We usually respond to emails within a couple of hours Monday through Friday 9 a.m. to 5 p.m. PST.

What if I think my forms aren’t right?

I-CAN! Legal determines which forms are to be completed and fills out your court forms based on your answers. If you believe your forms are not correct, check your answers in the questionnaire to make sure you responded correctly. If you make a change on a screen, click “Next” to save your change. Continue through the questionnaire until you get to the PRINT page and review your forms again.

If you still believe your forms are not correct, do not file them. Contact us by email and let us know what you believe is incorrect and we will review your forms and correct anything we confirm to be incorrect. Although we provide software support, we cannot provide legal advice.

You can contact your local court Family Law Self-Help Center in your county for free help with Divorce, spousal, child support, custody, or visitation matters. You can contact your local court Domestic Violence Center in your county for free help for Domestic Violence matters. You can contact the Small Claims advisor in your county for free help for Small Claims matters. You can also contact a legal professional for guidance.

What if I need more help?

You can contact your local court Family Law Self-Help Center in your county for free help with Divorce, spousal, child support, custody, or visitation matters. You can contact your local court Domestic Violence Center in your county for free help for Domestic Violence matters. You can contact the Small Claims advisor in your county for free help for Small Claims matters. You can also contact a legal professional for guidance.

Although we provide software support, we cannot answer questions regarding legal advice. We can help you with questions about how to use I-CAN! to prepare your forms if you contact us.

You can also visit our Helpful Links for partner organizations and county courts that can assist you..

Can I-CAN! Legal electronically file (e-file) my court forms?

I-CAN! Legal is an electronic filing service provider for the Superior Court of California, Orange County. I-CAN! can help you prepare your forms and e-file them and also allows you to upload completed forms (PDF format) and e-file them to the court. See Orange County – How to Upload & E-File Court Forms.

I-CAN! Legal California provides e-filing for the following types of forms in Orange County, CA: Small Claims, Eviction (Unlawful Detainer) and Name Change. If you want to e-file a Family Law form, see SmartForms for more information.

How do I submit my e-filing?

To e-file your forms, create an account or log in to your account by clicking on the button on the  Orange County – How to Upload & E-File Court Forms page. Select the type of forms you want to create from the “Start New Forms” menu. Once you are finished answering the questions about your forms, you will be offered the option to e-file.

For Small Claims or Eviction (Unlawful Detainer) you will be asked if you want to e-file before the Print page, you will be charged $14.95 to create and e-file your forms, unless you are also filing a Fee Waiver. After you review your forms, continue by clicking “Next” until you confirm that you are ready to e-file. Once you have e-filed you will see that your status is “Pending”.

For Name Change, you will see the option to e-file on the Print page. You will be instructed to save your completed forms to your computer and then upload them. You can click on the link on the Print page or use the “Upload” tab to upload your forms. You will be charged $4.95 to print your forms and then $9.95 to upload and e-file your forms, unless you are also filing a Fee Waiver. Once you have e-filed you will see that your status is “Pending”.

If you want to e-file a Family Law form, see SmartForms for more information.

How much does it cost to use I-CAN! to e-file in Orange County, CA?

For Small Claims and Eviction forms, I-CAN! charges $14.95 to prepare your forms and e-file them to the Orange County Superior Court. For Name Change, I-CAN! charges $4.95 to prepare your forms and a separate $9.95 to e-file them. You can also upload your own prepared Name Change or Eviction Defense (Unlawful Detainer Answer) forms and e-file them for $9.95.

When you use I-CAN! to e-file your forms, we also pre-authorize your estimated filing fees. Once your e-filing is accepted by the clerk, he or she will charge your account for only the actual amount of your filing fees.

If you are e-filing a Fee Waiver with your forms, we will not pre-authorize your filing fees and we will waive our printing and e-filing fees.

What do I do after I e-file?

The clerks usually take 1 – 3 business days to process e-filings (but sometimes they do take longer, especially in the summer). You should get an email when your e-filing is accepted so check you inbox (and your spam folder) and you can always log in to your account to check your status. Once your e-filing is accepted, you can click on the direct link in the email or log in to your account to print your e-filed forms.

In your account, on the line with your e-filed case, you will see your status. If your status shows “Accepted”, you can click on “Print My E-filed Forms”. If your status shows “Rejected”, you can click on “View Rejection Notice” and then make changes to your information and submit your e-filing again at no additional cost. If your status shows “Pending”, the court is still processing your e-filing. If your status shows “Printed”, then you have NOT YET e-filed.

How do I check the status of my e-filing?

To check the status of your e-filing, log in to your account and you will see your status on the line with your e-filed forms. If your status shows “Accepted”, you can click on “Print My E-filed Forms”. If your status shows “Rejected”, you can click on “View Rejection Notice” and then make changes to your information and submit your e-filing again at no additional cost. If your status shows “Pending”, the court is still processing your e-filing. If your status shows “Printed”, then you have NOT YET e-filed.

How do I print my e-filed forms?

Once your forms are accepted, you can print your e-filed forms. Your e-filed forms will have the court stamp along with any trial or hearing date. To print your e-filed forms, you can either click on the direct link from the email you received when your forms were accepted, or log in to your account. To log in to your account, click on I-CAN! California in the Login menu in the bottom left hand corner of any page. If your status is “Accepted”, you can click on “Print My E-filed Forms” on the line with your accepted case.

To print your forms with the court stamp, go to “Print” and then on the right hand side of the pop up window, look for the drop down list that is called “Comments & Forms”. Select “Document and Stamps” and you should see the court stamp in the print preview and it will print on the form.

What if my e-filing is not accepted?

Click on the direct link in the email you received or log in to your account. To log in to your account, click on I-CAN! California in the Login menu in the bottom left hand corner of any page.  If your status is “Rejected”, you can click on “View Rejection Notice” to see a document with the notes from the court about why it was rejected and what you can do to fix it. Click “NEXT” to continue to the questionnaire to make changes to your information. If you make a change on a page, be sure to click “NEXT” because when you do it saves the data on the screen.  Review your forms to make sure they are fixed and then continue until you e-file your forms again. There is no additional charge to resubmit your e-filing and there is no limit to the number of times you can resubmit. You are also welcome to print your forms and file them at the court in person if you prefer.

What if my e-filing is partially accepted?

Click on the direct link in the email you received or log in to your account. To log in to your account, click on I-CAN! California in the Login menu in the bottom left hand corner of any page. If your status is “Partially Accepted”, you can click on the link to see a document with the notes from the court about why it was partially accepted. Depending on which forms were accepted and which ones were rejected, you may or may not need to e-file again.

If you need to make changes to your forms, click “NEXT” to continue to the questionnaire to make changes to your information. If you make a change on a page, be sure to click “NEXT” because when you do it saves the data on the screen. Review your forms to make sure they are fixed and then continue until you e-file your forms again. There is no additional charge to resubmit your e-filing and there is no limit to the number of times you can resubmit.

You can click on the “Upload” tab and upload your completed and revised forms for a partially accepted case. To upload your forms, you must have them saved to your computer.

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