I-CAN!™ Legal

SmartForms – After You E-File

After you submit your SmartForm for e-filing, the next step is to create an I-CAN! SmartForm account. Your account will allow you view the status of your e-filing and to print your e-filed forms once your e-filing is accepted by the court.

If your question is not answered here, please contact us using Live Online Support or Email Support.

What do I do after I file Divorce forms?

Please see Additional Divorce Instructions.

How do I create an I-CAN! SmartForm account?

When you submit your SmartForm for e-filing, I-CAN! will send you an email with a link to create an I-CAN! SmartForm account. Click on the link and create an account with your I-CAN! User ID and the email address you used for e-filing.

Please note: An I-CAN! SmartForm account is different from an I-CAN! account. Please use the links provided in the emails to create and log in to your I-CAN! SmartForm account.

What if I didn’t receive an email?

Be sure to check your spam folder and add *@icanefile.org to your safe list.

Folow this link to Create an I-CAN! SmartForm account with the email address you used to e-file your SmartForm and your I-CAN! User ID for this e-filing. To find out your I-CAN! User ID you can contact us using Live Online Support or Email Support.

Once you have created an account, you can Log into your I-CAN! SmartForm account to view the status of your e-filing and to print your forms once your e-filing is accepted by the court.

How do I know when my forms are processed?

The clerks usually take 1 – 3 business days to process e-filings. I-CAN! will send you an email when your e-filing is either accepted or rejected.

To check the status of your e-filing at any time, create an I-CAN! SmartForm account. When you log in, I-CAN! will show you the status of your e-filing. If the status is pending you will not be able to do anything at that time but wait for a court response.

How do I print my e-filed SmartForm?

Once you receive an email that your SmartForm e-filing is processed by the court, follow the link in the email to create an I-CAN! SmartForm account or log in to your account.

If your e-filing is accepted you will see a link to print your e-filed forms.

What do I do if my SmartForm is rejected?

If your e-filing is rejected, review the message from the court about why they were not able to file your form. In most cases, you will be able to change your form and e-file again. To make a change to your form, open the SmartForm you saved to your computer, make the change and then submit it for e-filing again. I-CAN! does not charge a convenience fee when you resubmit a SmartForm that has been rejected.

You can also make the change and then print your form to submit it in person at the court. Please note, we do not provide refunds for the convenience fee if your SmartForm is rejected.

Will my credit card be charged a second time if I have to submit my SmartForm for e-filing again?

When you submit your SmartForm for e-filing, the filing fee is pre-authorized (charged and then voided right away) to make sure you have sufficient funds on your card. If your e-filing is rejected, the charge will appear as “pending” for about 5 days and then will disappear from your account.

If you submit your SmartForm for e-filing again, your credit card will be pre-authorized again, which will lower your total credit allowance again until the pending charge is cleared by your credit card company. The filing fee will not be charged to your card until the court accepts your forms, and it will only be charged once.

I-CAN! does not charge a convenience fee when you resubmit a SmartForm that has been rejected.

If you filed with a Fee Waiver before, you can check the appropriate box on the payment page and you will not be charged the filing fee or the convenience fee.

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